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Mischa Barron's avatar

I must rise in objection to part of your very rosy analysis of IWG. Your technical and financial considerations of its value may well be on point. However, many of the users of this office space provider have expressed a great deal of unhappiness on Internet review sites regarding the service provided by a IWG. To my point trust pilot.com “consumers express widespread dissatisfaction across multiple facets of the business. Many people report issues with contracting the company, siting unhelpful staff, and a lack of focus on providing solutions. The main points appear to revolve around payment discrepancies and unresolved issues.” Complaints board.com sites “deceptive tactics and dishonest dealing.” There are extensive articles about many people having contract issues, can’t terminate contracts and having terrible experiences with IWG. I was very excited to learn of IWG in your initial writings on it some months ago, so I did just a little research and all these articles came up about unhappy customers. Is there anyway that you can address this issue to assure or comfort those who may be using the service or thinking of investing in this company?

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BelleDividends's avatar

I've discounted IWG the first time because it has very low dividend yield and Switzerland HQ - which has a horrible dividend withholding tax that is a hassle to reclaim.

As a (growing) dividend investor with a buy-and-hold whenever-possible mentality, are the reasons to buy this stock overruling my reasons not to buy this stock?

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Jussi Askola, CFA's avatar

Please note that this is not a dividend stock, and the company is registered in Jersey, so no withholding taxes. This does not really matter anyway since they pay a tiny dividend and focus on growth. They do buybacks to return capital to shareholders.

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BelleDividends's avatar

I did some research (online and multiple LLM's) and it seems a lot of confusion exists because it is headquartered in Zurich but registered in Jersey. From the 5 LLM's I tried, only Perplexity concluded that it's dividend withholding-tax-at-source is determined by Jersey regulations.

I don't mind buying a few growth companies if I expect a (larger) dividend in the future (I bought Helios Towers for example).

I also conclude that whatever HQ my broker indicates, might not be the country that sets the withholding-tax-at-source (although this is the first time I see this divergence).

Alright, I'll reconsider initiating a position in IWG.

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Jussi Askola, CFA's avatar

The location of the HQ should not have any impact on this. It is a Jersey company. Similarly, Patria is structured in the Cayman Islands, but their business is mostly in Brazil. I would not expect significant dividend income from IWG.

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